1. Scope of this Privacy Policy
This Privacy Policy applies only to the public-facing MySeat marketing website available at myseat.io, including its pages, forms, and website inquiry flows.
It explains how MyIoT Solutions Canada Inc., doing business as MySeat, collects, uses, shares, and protects information submitted through this website or collected automatically when you browse it.
This policy does not apply to separate MySeat product platforms, booking tools, portal administration, analytics environments, customer deployments, or other applications. Those may be governed by separate privacy terms, notices, contracts, or data processing arrangements.
2. What this policy covers
This policy covers information connected to your use of the marketing website as a visitor, prospective customer, or business contact.
- Information you choose to submit through website forms or website contact channels.
- Technical information collected automatically through cookies, analytics, security, consent, and website operation tools.
It is intended to describe what happens when you interact with the website itself. It is not a general privacy notice for every MySeat service or deployment.
3. Information we collect
Information provided voluntarily
If you contact us through the website, request a demo, or submit an inquiry, we may collect the information you choose to provide, including:
- full name
- work email
- phone number
- company
- office location
- office size
- inquiry type or request type
- message details
Information collected automatically
When you browse the website, some technical information may be collected automatically through analytics, cookies, security tools, and website infrastructure. Depending on the tool and your settings, this may include:
- IP address and related request or security data
- browser, device, and operating system information
- pages viewed, page interactions, and referring URLs
- date and time of visits
- cookie identifiers and consent preference signals
- analytics information used to understand website traffic and performance
4. How we use information
We use website inquiry and technical website information only for business purposes that are connected to the operation of the site and the request you make through it. Those purposes include:
- responding to your inquiry
- scheduling a demo, call, or follow-up
- conducting relevant business follow-up tied to the original request
- keeping records of business inquiries
- operating, maintaining, measuring, securing, and improving the website
5. What we do not do
- We do not sell personal information submitted through the website.
- We do not use this website policy to describe how separate MySeat product platforms or customer environments handle data.
- We do not treat website inquiry data as the same thing as anonymous occupancy or utilization data generated by MySeat solutions.
- We do not use website inquiry data for unrelated bulk outreach that is disconnected from the request you made through the website.
7. Service providers and tools we use
We use third-party providers and tools to host, protect, operate, measure, and manage the website and the inquiries submitted through it. These currently include:
- OVHcloud Canada for website hosting infrastructure.
- Cloudflare for website delivery, performance, and security.
- WPForms for website form handling.
- Google Analytics and Google Tag Manager for website traffic measurement and tag management.
- Gmail / Google Workspace for receiving and handling website inquiries.
- HubSpot for managing website inquiries and related business follow-up.
These providers may process information on our behalf or as part of the tools we use to run the website and respond to requests.
9. Data retention
We keep website inquiry information and technical website records only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, keeping business records, operating the website, maintaining security, and meeting applicable legal or operational needs.
Different categories of information may be retained for different periods depending on the nature of the request, the systems involved, and the reason the information was collected.
10. Website inquiry data vs anonymous occupancy data
Important distinction: information submitted through myseat.io forms can identify a person or business contact. Anonymous occupancy or utilization data associated with MySeat solutions is a different category of data.
Website inquiry data includes the contact and business information you submit through the marketing website so we can respond to your request.
By contrast, MySeat solutions may generate anonymous occupancy or utilization information related to how spaces are used. That information is not the same as marketing website inquiry data, and this website policy does not serve as a complete notice for separate product platforms or customer-specific environments.
11. Your rights and choices
Depending on applicable law and your location, you may have rights to request access to, correction of, or deletion of personal information we hold about you in connection with the website. You may also have the right to object to certain processing or withdraw consent where consent is the basis for processing.
You can also manage cookie choices through the website's consent banner and, in many cases, through your browser settings.
If you contact us about a privacy request, we may need to verify your identity before responding.
12. Security
We use reasonable administrative, technical, and organizational measures to help protect information handled through the website against unauthorized access, misuse, loss, or disclosure.
No website, transmission method, or storage system can be guaranteed to be completely secure. For that reason, while we take security seriously, we cannot promise absolute security.
13. Cross-border or external processing
The website is hosted on infrastructure provided by OVHcloud Canada. At the same time, some of the external services we use to protect, measure, and operate the website, or to receive and manage website inquiries, may process information outside Quebec or Canada, including in other jurisdictions such as the United States.
When information is processed outside your jurisdiction, it may be subject to the laws of the place where it is processed.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, the tools we use, or our business practices. When we do, we will post the updated version on this page and revise the last updated date above.
15. Contact us
If you have questions about this Privacy Policy or about information submitted through the MySeat marketing website, you can contact:
MyIoT Solutions Canada Inc. (MySeat)
Suite 700, 413 Rue Saint-Jacques
Montreal, Quebec
H2Y 1N9
Email: [email protected]
Phone: +1 (514) 613-7313